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SupportCandy Addons included:
- WooCommerce Integration – Adds Support Tab in My Account, Create Ticket from Product Page, Help button for orders, Customer can select order in ticket form, Agent can view customer orders.
- Email Piping – Create or Reply ticket from comfort of email account. You can provide dedicated email address to your customers such as [email protected] so that they can send email which get converted to ticket to manage further. There are two types of piping available, IMAP and Gmail.
- Canned Reply – Allows your agent to save reply which can be used in any ticket. It requires couple of click to insert reply in description.
- Assign Agent Rules – Set conditions to assign agent automatically when new ticket is created.
- SLA (Service Lavel Agreement) – Calculate due date based on set of rules for tickets to match. Remaining time is shown in ticket list if added SLA field to ticket list.
- Satisfction Survey – Send an email to rate ticket based on assigned agent performance. Optionally customer can provide feedback to ticket.
- Automatic Close Tickets – Close tickets after x days of inactivity. Sending warning email before x days of closing.
- Usergroup – Allow group of users to access each others ticket. Useful where your customer is an agency where multiple people can raise tickets and see tickets raised by other people in same agency.
- Agentgoup – Allows you to assign ticket to group of agents so that any agent of the group has permission to view and manage ticket just like individually assigned ticket.
- Schedule Tickets – Create recurring tickets every x days/months from custom start date.
- Knowledgebase Integrations – Integrates popular knowledgebase plugins for wordpress with your helpdesk.
- FAQ Integrations – Integrates popular FAQ plugins for wordpress with your helpdesk.
- Export Tickets – Export tickets to CSV format so that you can use it for various purposes such as generate reports.
- Reports – This add-on gives graphical overview of your tickets. It include reports on Number of Tickets, Status, Category, Priority, Custom Fields (Option Based) and First Response Time.
- Timer – This add-on adds timer widget to a ticket so that your agent can calculate total time spend for a ticket.
- Print Ticket – This adds print functionality for a ticket.
- EDD Integration – Integrate Easy Digital Dowloads with ticket so that your agents can check customer orders/licenses within ticket.
- Gravity Forms Integration – Create multiple ticket forms using Gravity Forms and pipe them to SupportCandy. When customer submit a form, new ticket will be created for piped forms.
- Private Credentials – Allow users to provide sensitive information within a ticket and manage visibility access to this information.
